Nancy Valenzuela
PATIENT SERVICES
Patient Services
Nancy is passionate about connecting patients to the best and most appropriate physicians and facilities worldwide. She facilitates and expedites medical consultations and treatment in the US and abroad as a patient advocate for the following specialties:
Cardiac Surgery
Cervical/Lumbar Surgery
General Surgery
Gynecological Surgery
Orthopedic Surgery
Retinal Surgery
Urological Surgery
Fertility Treatment
What is a patient advocate?
A patient advocate is a healthcare professional that navigates healthcare systems globally on behalf of patients and their families.
Healthcare systems can be overwhelming and complex in any part of the world. It is very confusing to know who to call, where to go, what to do, and how to use health insurance plans. A patient advocate guides patients through healthcare decision-making, more efficient and cost-effective use of healthcare services to achieve higher levels of success and optimal clinical outcomes that promote healthier lives. Her extensive knowledge of global healthcare systems, guidance, emotional support and hand holding help reduce the worry for patients and families.
Patient Advocacy Services
Patient advocacy services help ensure extraordinary patient experiences.
Nancy is a multi lingual patient advocate with over 20 years of experience in providing solutions for international patients and physicians. She holds a Master's Degree in International Relations from the University of South Florida and certification in International Healthcare Management from Harvard University. Ms. Valenzuela provides patient advocacy services for patients and their families. She shares the best provider options based on the patient's condition, family situation, international health plan, cultural background, and other unique factors. Nancy offers comprehensive support/concierge services the following and other unique patient services so patients can focus on their healing process and each other.
What does a patient advocate offer?
emotional support
disease specific patient education resources
coordination of appointments for 2nd opinions and inpatient/outpatient surgery with credentialed providers
negotiation of competitive self pay prices prices for hospitals, physicians, labs, imaging centers, etc.,
explanation of health insurance or travel insurance benefits
expedited reports and medical records between primary care physician and specialists
assistance with air and ground transportation services
coordination of emergency aero medical transportation services
banking and notary services
short and long term lodging with preferred rates
recommendations for restaurants, shopping and attractions
business services
obtaining copies of bills and facilitating zero balance statements
coordination of continuity of care upon discharge and/or return to home country