Global Patient Navigator

Surgical Solutions

 
 

US healthcare systems can be overwhelming and complex. It is very confusing to know who to call, where to go, what to do, and how to use health insurance plans. Ms. Valenzuela provides the best provider options based on the patient's condition, family situation, international health plan, cultural background, and other unique factors. Nancy offers comprehensive concierge services which include the following and other unique patient services so patients can focus on their healing process :

  • disease specific patient education resources

  • referrals to top specialists worldwide

  • coordination of appointments for 2nd opinions and inpatient/outpatient surgery with credentialed providers

  • negotiation of competitive self pay prices prices for hospitals, physicians, labs, imaging centers, etc.,

  • explanation of health insurance or travel insurance benefits

  • expedited reports and medical records between primary care physician and specialists

  • assistance with air and ground transportation services

  • coordination of emergency aero medical transportation services

  • banking and notary services

  • short and long term lodging with preferred rates

  • recommendations for restaurants, shopping and attractions

  • business services

  • obtaining copies of bills and facilitating zero balance statements

  • coordination of continuity of care upon discharge and/or return to home country